FAQ
Find Your Answers!
Purchasing Related Questions
Is it necessary to have a registered business to create an account with you?
At Electropicks, we’ve designed our processes to be customer-friendly and accessible. You do not need to possess a business license in order to open an account with us. However, it’s important to note that we exclusively offer wholesale pricing to business owners for the purpose of resale. Our wholesale rates are not extended to walk-in individuals. You can easily establish an account with us through our website or by visiting our store. We look forward to serving you.
Do you have a minimum order quantity (MOQ) requirement?
Electropicks is committed to serving businesses and resellers, and as such, we do not set a strict minimum order quantity (MOQ). However, we kindly ask that all orders placed on our platform by businesses meet a minimum purchase value of $50 for products, excluding tax and shipping. This policy is in place to ensure that our services are tailored to businesses’ needs while preventing individuals from placing orders.
Do you provide additional discounts for larger quantity purchases?
Certainly! Electropicks offers a distinctive benefit in the form of volume discounts for products procured through our platform. The more you purchase, the more substantial the discount you’ll enjoy. You can conveniently view these volume discounts on the respective product pages, and they will be automatically computed based on the quantity you select for your order.
Is everything displayed on the website currently in stock?
We make every effort to maintain the accuracy of the stock quantities and product colors listed on our website. However, there is a slight chance that the actual quantity or colors may not precisely align with your order. In such instances, we will promptly reach out to you to ensure that you receive the exact items you intended to purchase. Your satisfaction is our priority, and we strive to fulfill your expectations.
Can individuals make purchases from Electropicks?
Electropicks primarily serves as a wholesaler of cell phone accessories, and our pricing is exclusively available to re-sellers.
While individuals are welcome to visit our store and explore our product offerings, it’s important to note that the prices offered for walk-in customers are higher than the wholesale prices featured on our website.
Do your products come with packaging?
Our product packaging varies; some items come with packaging, while others do not. You have the option to filter products on our category pages to display only those with packaging or without packaging. Additionally, product details, including photos and descriptions, provide information on whether a specific item includes packaging.
Furthermore, we may offer packaging separately for select products, and you can find these options while browsing the respective product pages. Additionally, we have a dedicated “Packaging” category where you can explore packaging options available for purchase separately.
What payment methods are accepted for orders on your website?
We offer several convenient payment methods for online orders, including:
- PayPal
- Credit Cards (Visa/Mastercard)
- Bank to Bank e-Transfer (Interac) to payment@electropicks.ca
It’s worth noting that you can use PayPal for purchases, even if you don’t have a PayPal account. Just provide your credit card billing information on the PayPal page during checkout to complete your purchase without creating a PayPal account. Additionally, if you visit our store in person, cash payments are also accepted.
What sales tax is applied to orders?
Electropicks is based in Ontario, Canada, and we apply a 13% HST (Harmonized Sales Tax) for customers located in Ontario. The specific tax rate applied depends on the destination of the shipment. For instance, products shipped to Alberta are subject to a 5% GST (Goods and Services Tax) rate.
Our shopping cart automatically calculates the applicable tax rate based on your location. For detailed information about tax rates, you can refer to this website.
Can I sell your products on Amazon or similar marketplaces?
Absolutely, you can. All the products featured on our website are permitted for resale on Amazon or other online marketplaces. This includes branded products, as most original manufacturers do not restrict their resale on any marketplace.
However, it is your responsibility to ensure that our products meet the marketplace requirements, and it is crucial to adhere to the rules and regulations of the specific marketplace you choose to sell on.
Shipping Related Questions
Where are products shipped from?
All products are shipped directly from our store or warehouse located in Thornhill, Ontario.
What shipping methods are available?
Electropicks takes pride in our shipping methods, which are seamlessly integrated with the premium discounted rates offered to us by shipping companies. We ensure that you are charged what the shipping companies charge us.
During the checkout process, you have the flexibility to select from various shipping methods, including Standard, Expedited, and Express, as provided by couriers like Canada Post, UPS, Purolator, Canpar, and others. This allows you to compare fees and delivery times to choose the option that best suits your needs.
Additionally, we offer two convenient options:
Free Next Day Pick Up: You can pick up your order directly from our store the next day.
Local Delivery: We offer delivery for residents of Markham, Vaughan, and Richmond Hill for a flat rate. Please note that this option is currently available exclusively in these cities.
Do you provide drop-shipping services?
Currently, Electropicks does not offer drop-shipping services.
Return Related Questions
How do I initiate a return, and when can I expect to receive a refund?
To initiate a return, please follow these steps:
Email our customer service team at info@electropicks.ca to request a Return Merchandise Authorization (RMA) number.
Once you have received your RMA number, securely place the item in its original packaging. Include the RMA form provided.
Send your return to the following address:
Electropicks
Attn. Returns
Shops on Yonge Mall
274 – 7181 Yonge St.
Thornhill, ON
L3T0C7
After receiving your return and inspecting the condition of your item. we will process your return or exchange. Please allow 3 to 5 days from the receipt of your items to process your return or exchange. We will notify you by email when your return has been processed.
What is your return and warranty policy?
At Electropicks, we treat every customer as a valued partner in the wireless industry, and our warranty policies are designed to build long-lasting business relationships.
We offer product returns or replacements within a 60-day window from the date of purchase. It’s important to note that products must be returned in their original condition to be eligible for a return or replacement.
Please note that the cost of return shipping is the responsibility of the customer. Products returned to us may also be subject to a 15% restocking fee.
Please check our Return and Refund Policy for detailed information.
What about faulty products or manufacturing defects?
We are committed to ensuring product quality and have taken several steps to do so. We work diligently with manufacturers to implement stringent quality control measures. Our agent in China conducts quality checks and tests on a random selection of products before shipping containers. Additionally, we perform random product checks to further ensure that customers receive fully functional items.
If, by any chance, you receive defective or faulty items, please don’t hesitate to reach out to us. We will provide you with guidance on the return process and work to swiftly resolve the issue to your satisfaction.
What should I do if the package is lost during shipping or if I receive damaged products?
We take shipping safety seriously. All our shipments include shipping insurance coverage.
In the event of damage during shipping, we will initiate a shipping insurance claim. Once the claim is resolved, and a refund is released to us, you will either receive an amount equal to the damage or a full refund if the products are completely damaged or lost! Or we can arrange to resend the items that were missing from your order subject to stock availability.
Your satisfaction and the safety of your order are our top priorities.